Industry: Chemical, Pharmaceutical
Final Customers: multinational, multi-sites
Activities: definition of indicators for each department (dashboard), performance management process, aggregation and standardization.
Before jumping into the technical and process aspects it is essential to understand the context in which we have to operate and, at a first glance, it is not the simplest.
Meeting with each department to understand the needs, with the aim of standardizing the approach to indicators and their usage.
The project begins to take shape..
The dashboard should not be a static element but should give guidance on what improvement actions to take.
It is important to ensure that the dashboards are developed conformingly across departments, while considering the needs and peculiarities that distinguish them.
From each single department to the Board.
At Corporate level the most significant KPIs are defined at macro level.
For each KPI the method for calculating is defined.